What payment methods do you accept online?
We use PayPal Australia for an efficient and secure service. You dont need an account to use PayPal
We also accept Direct Deposits.
Is your site secure?
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the us (the merchant). Once your payment is complete, you will be emailed a receipt for this transaction.
How can I check the status of my order?
On submitting your order and once payment has been approved, you will receive an order confirmation email which will include a summary of your order, order total and an order number which can be used for any enquiries via email on or alternatively call our customer service department o +61 9688 2881
When will I receive my order?
Express shipping within Australia will generally arrive within 24 - 48 hours from your order confirmation. Please keep in mind that terms and conditions can apply, such as courier procedures outside of our control, and busy periods such as Christmas. Otherwise allow up to 7 to 10 business days from your order confirmation for standard shipping arrangements. For a full list of terms, please refer to Papillon Products Shipping Policy.
Do you accept returns?
We accept returns within 14 days. You will need to pay the return postage and we suggest you send via a secure and trackable method. Report any order discrepancies to Papillon Products within 24 hours of receipt of delivery. Warranty claims will only be recognised within 7 days of receipt of delivery and only if the product is found to be faulty or defective. For a full list of terms, please refer to Papillon Products Terms and Conditions.
Do you ship overseas?
Yes we can ship oversees. We have postage information for some countries, but not all. If your costage cost is not displayed at checkout, we will advise the cost via separate email.
How can I change or cancel my order?
To change or cancel an order, just email us at firstname.lastname@example.org
Experiencing technical difficulties with the shopping cart?
To ensure a great shopping experience, please contact if you are having any technical difficulties. Alternatively call our customer service department on +61 9688 2881